TERMS OF
AGREEMENT

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Real Frequency Co. LLC, doing business as RF ("RF," "we," "us," or "our"), concerning your access to and use of the realfrequency.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of these Terms of Use. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site.

Real Frequency Co. LLC is a member of the Higher Education Consultants Association (HECA). Guided by the core values of ethical counsel, integrity, respect, and confidentiality, RF pledges to act in accordance with the following principles:

Working with Students & Families

• Serve the interests of students and families by providing accurate, unbiased information about the college planning process.
• Respect issues of confidentiality and students' rights to privacy throughout the process. Confidential information is shared only with written consent.
• Respect the values and expectations of students and families while presenting professional advice that is sound, honest, and candid.
• Counsel and encourage students and parents to approach the college application and admission process ethically and honestly.
• Advise students and families of the importance of understanding policies, requirements, and deadlines for each college they apply to.
• Work as a team on each student's circumstances. This may include shifting a student's contact to multiple RF Team Members at any time, with 2 weeks' notice.

Relations with High Schools & Colleges

• Respect the procedures and requirements of the student's high school and prospective colleges, and work cooperatively with high school counselors.
• Neither solicit nor accept remuneration, gifts, services, or rewards from any institution for the placement or recruitment of students.

Professional Standards

• Accurately and with integrity represent and promote their services, including statements of fees and payments.
• Agree that promise or guarantee of college placement is beyond the scope of an education consultant and may not be communicated or inferred.
• Avoid conflict of interest or the perception thereof.
• Adhere to and uphold the standards of the National Association for College Admission Counseling (NACAC) Code of Ethics and Professional Practice.

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks.

We accept the following forms of payment:

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. All payments shall be in USD. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time.

By making a payment, you authorize Real Frequency to automatically charge the payment method used for your Real Frequency payment for scheduled program payments, missed meeting fees, rescheduling fees, and other charges authorized under your Client Service Agreement. Canceling a payment method does not cancel your obligations under that agreement.

We reserve the right to correct any errors or mistakes in pricing within thirty (30) days following a quotation or payment, even if we have already requested or received payment.

Your program begins on the date of your first payment and continues through the program end date in your Real Frequency outline or quote. To cancel, you must provide written notice at least 30 days before your next scheduled quarterly payment. If notice is received after that window, the next payment will process and services will continue through that quarter.

If you cancel, you remain responsible for 100% of the program fee. Program fees are non-refundable, as RF reserves time and resources specifically for your student's program. If RF ends your program for convenience (not due to a breach), you will receive a prorated refund for any prepaid, unused services.

If your program ends for any reason, you may request a digital or physical copy of all materials and reports generated during the provision of the Services.

You may not access or use the Site for any purpose other than that for which we make the Site available. As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile a collection, database, or directory without written permission from us.
• Circumvent, disable, or otherwise interfere with security-related features of the Site.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information.
• Engage in any automated use of the system, such as scripts, data mining, robots, or similar data gathering tools.
• Attempt to impersonate another user or person or use the username of another user.
• Use the Site as part of any effort to compete with us or for any revenue-generating endeavor without authorization.
• Upload or transmit viruses, Trojan horses, or other harmful material that interferes with any party's uninterrupted use of the Site.
• Harass, annoy, intimidate, or threaten any of our employees or agents.
• Use the Site in a manner inconsistent with any applicable laws or regulations.

Each party agrees to defend, indemnify, and hold harmless the other, including their respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any violation of the rights of a third party; or (4) any overt harmful act toward any other user of the Site.

These Terms of Use are governed by the laws of the State of Washington. Any dispute shall be subject to the exclusive jurisdiction of the Washington State courts.

The prevailing party is entitled to recover reasonable attorneys' fees, expert witness fees, and court costs.

By providing your mobile phone number to Real Frequency, you consent to receive text messages from us, including appointment reminders, deadline alerts, intake and enrollment updates, two-way conversations with your consultant, and occasional promotional content. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Charges depend on your mobile carrier plan; contact your carrier for details.

Cancellation: You can cancel the SMS service at any time. Reply STOP or OPT-OUT to any Real Frequency text message and you will be removed from all text communications, including service reminders.

Promotional Messages Only: To stop marketing texts but keep receiving service-related messages, email brynn@realfrequency.com.

Help: If you are experiencing issues with the messaging program, reply HELP to any message, email brynn@realfrequency.com, or call 509-992-2888.

Your opt-in data will never be shared with third parties, excluding messaging aggregators and providers. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.

To inquire about our services, or to resolve a complaint regarding the Site or Real Frequency Co. LLC, please contact us: